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Planning for emergencies ‘back home’

Planning for emergencies ‘back home’

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An old fashioned red telephone for emergency calls

In which I have a scary couple of days

When I wrote about keeping in touch with your family and friends overseas, I mentioned that my Mother doesn’t possess anything more technological than a bog-standard telephone. She does have a mobile, but refuses to use it or even switch it on.

We speak a couple of times a week, sometimes more. I usually call her at between 9am and 10am UK time as this is what we got used to while I was living in Tokyo. And it suits us. I know when she is out to her regular and frequent clubs and she lets me know if she’s planning on being out on any particular day. Admittedly I often forget the latter. But all in all, it works out just fine. Usually.

Phone home

Yesterday I phoned Mum simply to share a funny story, but received no reply. It was a bit early in the day for her to have gone out, but not unheard of – perhaps I’d missed some information about an early doctor’s appointment; it wouldn’t be the first time. I tried again at various times throughout the day but still got no reply.

I was concerned, but only because her telephone line has an annoying tendency to fail a few times a year. Either that or her phone was on the blink – again. Her house is a bit like a technological Bermuda Triangle.

I stopped calling once my evening started as family life took over. By the time I thought of trying again it was past her ‘no phone calls unless seriously urgent’ time.

Still no reply

This morning I phoned her at 9am UK time. No response.

Now I was worried. She doesn’t usually go out anywhere on Saturdays, let alone at 9am. The phone line must be broken again.

Luckily, BT has this nifty online tool that checks whether a phone line is faulty – I’ve used it before and it works brilliantly. I keyed in Mum’s phone number and it reported back that the line was in perfect working order. Bother. (Or words to that effect.)

By now I was very nervous. Futilely, I phoned again. I couldn’t even get the mobile number to make contact.

Time to phone the emergency contacts

We have an emergency plan in place; I have the phone numbers of her neighbours who also have keys. So I took a deep breath and phoned her immediate neighbour.

At this point I was still thinking along the lines of her phone being out of action rather than anything more sinister. I expected to get a message back saying that yes, she was at home, the phone was out-of-order again and she’d call when it was fixed.

But no. The neighbour called back to say nobody was home; Mum didn’t answer the door and she wasn’t in the garden. The neighbour had even peered through all the windows and couldn’t see anything. What should she do next? She had a key and she would go in if I gave her permission… Neighbours like these are truly a godsend. What a brave thing to do, and immensely caring.

Now I was dreadfully scared. When my gran died (in the same house) it was an awful time involving something horribly similar – unable to contact her by phone, then getting a (different) neighbour to break in to find her.

It’s amazing how many terrifying thoughts can run through your head in a short space of time. I’d got to the stage of wondering how I’d get from Heathrow to her house before I pulled myself together a little. I was actually shaking.

After what seemed like hours, but was only a short time, the neighbour called back to say she’d been through every room in the house and Mum wasn’t there.

What a massive relief!

She was obviously out somewhere having fun while I worried myself daft. (I didn’t let myself think of any other option). The neighbour kindly left a note to say I’d been panicking and to call me as soon as possible.

Panic over!

Mum called me this evening. She’d been out at an art exhibition all day yesterday and today had driven halfway across the country to go shopping.

Today I am the Expat Child. Being so far from home can be hard when you feel so helpless.

Please make sure you have a similar system set up and a plan of action in case of need. I hope you never need it, but having it in place made it easier for me to eventually put my mind at rest.



  1. I can image the panic, really I can. Our back up plan to contact family is via a network of friends dotted around the country. In fact when we did have an emergency not long after we arrived in South Africa I used a network of people on twitter to relay messages on our behalf, due to not being able to access a phone and finding (rare) wifi spots

    • More power to Twitter! That’s amazing. So glad it worked for you.
      I found Twitter to be my main line of communication during the Japanese earthquake & tsunami last yer because all telephones were down. I lived on it! (As @TallOracle of course!)

  2. Bavarian Sojourn

    So glad all was well… Times like those make me hate being an expat the most…

    • Thank you. It was terrifying, but I guess even more so for the poor neighbour who had to go in and look around. I really don’t know if I could do that.

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